We are pleased to present the following background information for your consideration.

The Pyramis Company

Over the past twenty years Pyramis has grown to become one of the most successful professional management firms in San Antonio. Always involved, always innovative, Pyramis has been recognized as a leader in the property management profession. Pyramis continues to be recognized for its excellence. In addition, Craig Acord received national recognition when his Operations Manual (the backbone of our management system) won second place in IREM’s Forms and Brochures Contest at the 1985 Midwinter Education Conference.

Pyramis is currently a member in good standing of the San Antonio Apartment Association and The San Antonio Board of REALTORS. With corporate approval and encouragement, Pyramis managers are active in local apartment associations, Institute of Real Estate Management, continuing education opportunities, and civic and community affairs.

Accountability - Accounting/Owner Reports

We have designed a reporting system that provides a complete and understandable picture of each HOA and its individual home owners on a monthly basis. These reports furnish you with all of the data and records you need to monitor and evaluate your association and its financial condition. Included with the monthly summary reports is a copy of each invoice paid, the purchase order and approved check voucher, a copy of the actual check, and a copy of the bank reconciliation. This organized and complete back up keeps you better informed, helps answer most questions, and prepares you for an outside audit, should one be necessary.

All produced reports are carefully analyzed by Pyramis senior property management staff, allowing us to spot and quickly respond to trends occurring on properties. The timely, accurate, and detailed information on physical and economic activity, provided by our accounting/reporting system is invaluable in managing and controlling costs.

To promote a smooth transfer to Pyramis system, and to allow you to fully benefit from our extensive monthly reporting system, a senior staff team will deliver and review the first several monthly reports with you, if desired. This will allow you the opportunity to ask any questions concerning the reports and allow us to fine tune the reports to fit your needs. Naturally, throughout our relationship, management will always be available to you to answer any questions or provide additional information.

Training Programs

As part of our continuing effort to improve the skills of our management personnel and to provide better service to you, the owner, Pyramis has developed a unique training program. This allows us to reach goals that are unattainable by unskilled and untrained people. Our training program is designed to teach the general skills of management, the particular needs of the management personnel, and the peculiarities of the specific community, assuring that all on site personnel are performing to the best of their ability. The program is based on proven teaching techniques and years of experience.

History Of Success

Pyramis Companies, Inc. active Homeowner’s Association (HOA) staff handles the broad range of administrative duties involved in managing an Owner’ s Association. Specifically, the HOA staff serves the associations by monitoring the compliance to Declarations and By Laws of the Association, supervising and controlling maintenance of the common elements, collecting owner assessments, assisting the Board in preparing budgets, and serving as a liaison between the Board of Directors and the rest of the owners. Our management team attends HOA meetings.

Pyramis is firmly established as a pioneer in the management of HOA’s with an impressive track record of innovation and growth. Capable of handling any size association, from a single-family subdivision to a condominium situation, Pyramis provides the best possible management services. Put us to work for you.

Financial Administration

• Assist with preparation and administer the budget.
• Collect common expense payments and any special assessments levied by the Board of Directors.
• Keep accurate books of accounting and provide monthly financial reports comparing budget with the actual expenditures, income and commitments.
• Provide annual or semiannual reports to owners as required by the condominium declaration and by-laws.
• Oversee electric billing procedures (where applicable).

Rules And Regulations

• Fully understand and administer the provisions contained in the condominium documents as they relate to the management functions.
• Enforce the rules, (community rules, swimming pool rules, tennis court rules, clubhouse rules, etc.)
• Recommend to the Board of Directors additional rules that need to be adopted as well as amendments to current rules that may not be realistic.
• Work on owner-to-owner relations regarding problems with noise, odors, use of common areas, appearance of individual units, children, pets, etc.

Complaints And Communications

• Provide means of communication between owners and management.
• Maintain a log of all complaints, problems, etc. and insure expedient handling of all complaints or problems.
• Have management personnel available to handle emergencies.
• Distribute information bulletins periodically or as required.

Physical Maintenance (Supervision Of)

• Garden and grounds
  • Pruning & Flower Planting
  • Watering Fertilizing
  • Weeding Tool Maintenance
  • Spraying Major Maintenance
  • Lawn Mowing Professional Horticultural Services
  • Trimming
• Outside Lighting
• Swimming Pool
  • Chemicals Equipment maintenance and repair
  • Water Chemistry balance
  • Janitorial
• Buildings
  • Maintain exteriors and interiors of all common areas.
  • Maintain TV antenna.
  • Maintain building systems, such as electrical, water, heating, gas, etc.
  • Negotiate bids for all contract work and purchases of equipment.
  • Set up preventive maintenance schedule for domestic hot water systems.
  • Schedule other periodic maintenance (i.e, lubricate circulating pumps.)
  • Establish certain homeowner services for minor maintenance and repairs based on
• Garbage Removal
• Inspections
  • Periodic inspections of work being done and to discover areas that need attention.
• Personnel Management
  • To hire, train, supervise and discharge as needed on site manager.
  • Secure trained and courteous workmen to assist in management duties.
  • Schedule and supervise all work.
  • Provide the necessary fidelity bonds and insurance.
• Other Functions
  • Implement all reasonable means of reducing water, sewer, electricity, and other costs.
  • Make efficient use of quantity purchasing of all supplies and materials.
  • Work directly with the President or designated Board Member.
  • Assist in negotiation of all taxes levied on the condominium (on individual owners or collectively) with proper taxing authority.
  • Meet with the Board of Directors (during normal business hours) in all regular or special meetings.
  • Meet with any or all owners at regularly scheduled meetings.
  • Make necessary preparations for such meetings and keep proper records.
  • Assure proper casualty insurance coverage and handle insurance claims.

Members of:

• San Antonio Board Of Realtors (SABOR)
• Texas Association Of Realtors (TAR)
• National Association Of Realtors (NAR)
• San Antonio Apartment Assocation
• Texas Apartment Association
• National Apartment Association
• Institute Of Real Estate Management (IREM)
• Tenant Tracker

Professional Designations:

• Real Estate Broker's License
• Certified Property Manager (CPM)
• Accredited Residential Manager (ARM)
• Certified Environmental Assessment Consultant (EAC)
• Associate in Applied Science Degree (AAS)
• Bachelor of Fine Arts Degree (BFA), Ohio University

Questions or Problems:
info@pyramiscompany.com
webmaster@pyramiscompany.com
© 1996 - 2009, Pyramis Company